About Nimbly (hellonimbly.com)

We are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its frontliners to deliver consistency of product quality and customer experience.

Nimbly is looking for a proactive and highly personable Customer Success Manager to lead and manage our growing Customer Success Team and help us create long-lasting relationships with our Enterprise and Mid-Market customers.

What you will do here

  • Develop and manage Nimbly’s client portfolios
  • Sustain business growth and profitability by maximizing the value
  • Analyze customer data to improve customer experience
  • Provide technical support to customers or provide training on their products
  • Help customers plan and understand the best ways to utilize Nimbly or products based on the customer’s business needs or business plans
  • Establish policies the entire staff can adhere to so all customers receive the same quality of service.
  • Streamline and improve onboarding processes
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between clients and Nimbly
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Aid in product design and product development
  • Manage and supervise the Customer Success team
  • Proactively maximize upsell opportunities from existing Nimbly Client portfolios

What you will bring

  • At least 4-5 years of Customer Success (CS) experience
  • At least 1-2 years of experience as a CS Manager / Team Lead
  • Bilingual: Proficient in English and Fluent Bahasa ID
  • Demonstrated experience in handling Enterprise and Mid-Market clients (ID-based and overseas)
  • Strong knowledge of Customer Success processes
  • Excellent interpersonal skills and a patient and active listener
  • Lead by example in current or past role/s
  • Passionate about the CS role, the company and its customers

Benefits at Nimbly

  • Competitive net salary and generous incentives/bonuses
  • Company private insurance
  • Remote work (WFH) with flexible working hours
  • Team building activities
  • Dynamic and fun working environment