CUSTOMER SUCCESS MANAGER

About Nimbly (hellonimbly.com)

A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

Nimbly is looking for a results-driven Customer Success Manager. Join our growing team and help us raise the bar on quality.

What you will do here

  • Develop and manage Nimbly’s client portfolios
  • Sustain business growth and profitability by maximizing the value
  • Analyze customer data to improve customer experience
  • Provide technical support to customers or provide training on their products
  • Help customers plan and understand the best ways to utilize Nimbly or products based on the customer’s business needs or business plans
  • Establish policies the entire staff can adhere to so all customers receive the same quality of service.
  • Streamline and improve onboarding processes
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between clients and Nimbly
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Aid in product design and product development
  • Manage and supervise Customer Success team
  • Proactively maximize upsell opportunities from existing Nimbly Client portfolios

Customer Success Manager Requirements

  • You have at least 5 years of previous experience as a Customer Success Manager
  • You have excellent interpersonal skills and a highly organized person
  • Demonstrate leadership qualities
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Experience in process and document creation
  • Experience in supervising and directing team
  • Excellent oral and written communication skill
  • Patient and active listener
  • Passion for service

Benefits at Nimbly

  • Competitive net salary and private insurance
  • Remote work with flexible working hours
  • Dynamic and fun working environment