About Nimbly (hellonimbly.com)

A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

Nimbly is looking for a proactive and problem-solving Customer Support Associate. Join our growing Customer Success team and help us raise the bar on customer service and issue resolution.

What you will do here

  • Work with customers to identify product issues and advise on the solutions
  • Identify bugs & help customers to troubleshoot
  • Record every support request and provide labels and priorities according to the requested category
  • Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers
  • Work with Customer Success to maintain superb customer experience and feedback for product improvement
  • Liaise with the Engineering and Product Development teams for bug troubleshooting
  • Work with the Marketing team to develop the product knowledge base

What you will bring

  • You have at least 1-year of previous experience as a Customer Support
  • Having experience in tech troubleshooting, handling clients over the phone and having a strong follow-up game
  • Solution-focused, responsible, and reliable
  • High level of comfort with technology and ability to learn new technologies quickly
  • Excellent written and verbal communication skills
  • Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
  • Experience supporting the enterprise software industry is strongly preferred
  • Have excellent interpersonal skills and highly organized person

Benefits at Nimbly

  • Competitive net salary and performance bonus
  • Company private insurance
  • Remote work with flexible working hours
  • Team building events
  • Dynamic and fun working environment